Help & Support

Every new account gets 65 free credits with no card required. Free accounts then get +22 credits each week, up to a balance of 65. Every tool shows the credit cost before you run anything.

• Credits & Billing docs

Subscription credits first, then credits from one-time packs, then free credits. Unused subscription credits roll over up to 2x your monthly allowance. Pack credits never expire.

• Your credits

Yes, within limits. Free accounts can make images right away and try a small number of short economy video clips. Premium video models need a paid plan. On a brand new account, video can take a short while to unlock after signup as an anti-abuse check; it unlocks on its own.

Creator is $15/month for 600 credits, Visionary is $35/month for 2,500 credits, and Studio is $135/month for 9,700 credits. You can also buy one-time credit packs, starting at $9, that never expire.

• Compare plans
• Credit packs

Open Settings, then Subscription, then Manage billing. The secure billing portal handles invoices, card changes, plan changes, and cancellation. Plans and packs are purchased on the website.

• Open Settings

Remaining subscription credits stay usable for 12 months after your paid period ends. Pack credits are not affected.

Yes, when the failure is on our side. The credits return automatically to the balance they came from. You do not need to file a request.

Every generation passes content moderation. If a prompt or reference crosses a line in the Acceptable Use Policy, the take is blocked. Rework the shot or swap the reference and run it again. Credits spent on content that breaks the policy are not refunded. Think we got it wrong? Email legal@fxi.studio.

• Acceptable Use Policy

Purchases are generally non-refundable, but we review every request, for example unused credits or a service malfunction. Email support@fxi.studio with your account email and what happened.

• Terms of Service

Sexual or nude content is not permitted on any plan. Never allowed, at any setting: any sexualized depiction of a minor, sexual or intimate imagery of a real or identifiable person, deceptive deepfakes or impersonation of real people, and anything illegal. Accounts that cross these lines are terminated.

• Acceptable Use Policy

Use the reporting steps in the Acceptable Use Policy. For copyright claims, send a notice to dmca@fxi.studio as described in the DMCA policy.

• Report content
• DMCA policy

In Settings, open the Danger Zone, type the confirmation phrase, and verify with a recent sign-in, an emailed 6-digit code, or your password. Deletion is immediate and permanent, and any subscription is cancelled first.

• Account & Security docs

Reload the page and sign in again; your work is saved. If it keeps happening, email support@fxi.studio with your browser and device so we can reproduce it.

Email privacy@fxi.studio from the address on your account. The Privacy Policy explains what we keep and for how long.

• Privacy Policy